Service Request [EOIA] Erie-Ottawa International Airport-Port Clinton, OH

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We want your feedback! Your input helps improve the airport. Please answer the following questions and provide honest feedback regarding your experience.

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A. OVERALL OPERATIONS / SAFETY / APPEARANCE

Please indicate which of the following options best describes you (check all that apply):

Based Hangar Tenant

Based Tiedown Tenant

Based Business Owner

General User of Airport Facilities & Services

Corporate Transient Pilot

Other (please describe below):

Other:

When did you last use Airport services?

Within the past 24-48 hours

Within the past week

Within the past month

Within the past three months

Within the past six months

How would you rate...

How would you rate...

Please select the option, which best alignes with your opinion. If you do not have an opinion about a particular item below, please select "N/A."

The overall service(s) you received?

Our ability to direct you to the appropriate service(s)?

Our ability to process your request(s) in a timely manner?

Our level of courtesy and professionalism?

Our knowledge related to your request(s)?

The overall safety at the airport?

The overall security at the airport?

The overall appearance of the airport?

The public restrooms?

The public pilots lounge / flight planning facilities?

The availability of pilot supplies?

The availability of aircraft services (e.g. maintenance, avionics, aircraft parts, etc.)?

The restaurant at the airport?

The vending options in the airport terminal?

The public terminal / viewing / recreation area?

The condition of the fuel facilities?

The condition of the runways / taxiways?

The lighting / marking / airfield guidance systems?

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B. COSTS

Parking Fees

Aviation Fuel Prices (100LL and / or JetA+)

General Aviation Facility / Security Fee

Corporate & Jet Aircraft Fees

After Hours Call-Out Fee

Other Services & Fees (e.g. GPU, Lav Service, Forklift, etc.)

Hangar Rental

Tiedown Rental

C. General

C. GENERAL

What do you particularly like about operations, services, products, and facilities available at the airport (e.g. what are we doing well)?

Would you like to recognize an airport employee who provided exceptional service? Please provide the employee's name:

Please list all current airport operations, products, services, and facilities in need of improvement. Please be as specific as possible (e.g. restrooms, terminal building entrance, parking lot, etc.)

What ADDITIONAL products, services, or facilities would you like to see at the airport?

Why do you choose to visit, utilize, and / or bypass KPCW?

Additional Feedback:

(Optional) Would you mind if we contacted you regarding your feedback?

YES, please contact me regarding my feedback

NO, I prefer not to be contacted regarding my feedback

Name:

Email Address

Phone Number:

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We appreciate your time and feedback. Please press the Submit Survey button to forward your responses to the airport administration for review. If you have indicated a desire for the airport to contact you regarding your feedback, please allow 48 hours for the airport to reach out to you via the contact method you indicated above. If you need immediate assistance, please call the airport at +1 419-734-6297.

Airport User Survey

Thank you for sharing your opinion!

Airport User Survey

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